Please try again later. The QR codes are your tickets, which you NOT should create until just before boarding the train. If youve got anelectronic reservation ticket, the refund will be automatic once your cancellation is confirmed (youdont need to send the ticket to our office in the Netherlands). . To purchase your one-way ticket online, follow this procedure: 1. There is no facility to put a thirteen-year old on a Trenitalia pass. Press the Xbox button to open the guide. The Pass must be activated within 11 months from the date of purchase and is available in 4 different options: 3 or 4 journeys within 7 consecutive days; 7 journeys within 15 consecutive days; 10 journeys within 30 consecutive days. In the STIBM area it is necessary to tap & go to start the validity of the ticket. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a Do you have an activated Pass for which the validity period already started? You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. Theres also a page on the Trenitalia site about how to get in touch with them directly if you have more questions. A railway official will then activate your Eurail Pass by filling in the start and end date of your Pass, as well as your passport number. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. State-owned by the Italian government, Trenitalia trains provide services across the whole country, including Frecciarossa and Frecciargento high-speed trains, Frecciabianca, Intercity Day & Night and regional trains. 1 / 8. Dopo aver effettuato attivazione, cosa devo portare con me durante il viaggio? Contact E-PASS. Supra-regional fare tickets are valid for 4 hours from validation. Step 2. Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. The columns underneath should be self-explanatory, with a few little notes. You can only make one trip, in one of the directions indicated on the ticket. Does the multi-day ticket have an expiration date. Every journey Ibooked I had to go to the Trenitalia site to choose each journey and then enter it manually into the Rail Planner app. If you have an Apple Watch, you Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. Please read all answers above. Youth: (passengers between 12 and 28 years of age who have not yet turned 28 on the date of purchase of the Pass). WebHow to activate? Choose the ticket that best suits your needs; 3. Italian train schedules are on the 24-hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am. So please tell me what the issue is with Eurail. Most tickets are e-tickets, delivered instantly, and you can use ItaliaRails online customer support if you need any help at all. Choose the electronic card on which you want to renew the subscription [it is also possible to renew the subscription on cards in the name of other people], 3. 5. Cross-border tickets validity is 4 hours. travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. When we get to the station how do we know which car we are on? Known languages: Deutsch, Italiano, English. Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. How do I enter the CartaFRECCIA number in the profile? Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Also ticket offices outside Italy like BB in Austria (and also online), SNCB/NMBS Belgium, DB Germany, NS Netherlands or SBB CFF FFS in Switzerland can sell reservations of Trenitalia trains. Como, Lecco, Lodi, Sondrio e Varese 76Cremona, Mantova e Pavia 82Bergamo, Brescia, Milano/MonzaBrianza 87, The purchase is also possible at some local transport companies (Brescia), Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies (Brescia). Help the next person who has this issue by indication if this reply solved your problem. Select Profile & system > Settings > System > Console info. . Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. Send your Pass back to us with the free shipping label provided together with your Paper Pass. These passes must be accompanied by the IO VIAGGIO card. - O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. Which card can I load my electronic subscription on? how to activate trenitalia pass. i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. I cannot find the trips purchased. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) How else can I purchase / renew an electronic season ticket? Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. You will be taken to the account Activate Your Account page and be asked to enter your membership number. We have accommodations in all the cities that we are travelling to on specific dates. Your email address will not be published. For more information, see Install Hyper-V Server. You can make bookings at any time within those 11 months. Please ask questions in the community and not via a private message. What operations can I carry out using the Trenitalia App? Adults: 29 euro. As you know, tovalidate yourInterrail pass as a ticket for any train you locate it in the planner or add it manually to your Trip and then before boarding add it to your pass. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. Is my one-way ticket issued by Trenitalia valid? Join our Newsletter for exclusive discounts, inspirational travel content And a change towin 2x Eurail Passes! Default search results, in the Prices column, are for 2nd Class. Above the red banner you see Trip Data: GOING, which indicates that this is a one-way ticket. Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. Multi-day tickets do not expire before validation. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. 1 / 8. The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. Should it not be that easy? L'abbonamento settimanale, mensile o annuale bidirezionale. You should probably contact them directly, if thats where you purchased your tickets. WebFastest journey: 2h 19m. Adults: 29 euro. Can you please send me your advise on it with rates and other details. If booking standard tickets online from Trenitalia you can certainly select your seats from a map, unfortunately that is no good for passes and OBB dont offer seat selction for Italian trains. After you accept the refund conditions, you can go ahead and cancel the reservation. And if I had to pay for the seats thats fine. Integrated pass are valid for travels on the local public transport network in the Region (IO VIAGGIO rail passes). So, if you are logged in at the time of change, you must first log out. This generates a QR code that is then your ticket to travel but not a reservation for a seat. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. How much is the standard refund? Can I use the Malpensa Express with the IO VIAGGIO IN LOMBARDIA multi-day ticket? Can I add the ticket I purchased to Apple Wallet? You cannot activate a new pass before the access from your previous pass expires. When Im on Trenitalia site I can choose seats and car. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. Choose the travel solution that best suits your needs; 2. Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio? Like everybody else Who is not travelling on a budget. Online sales close 15 minutes before the scheduled departure time. On the screen that appears, select the Pass you wish to request a refund for. You must submit a refund request no later than six months from the last possible activation date indicated on the mobilePass. Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. WebYou must use the pass within 11 months of purchase. Gli abbonamenti cartacei venduti da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord? Ill try to help the first couple of people or until I run out of things to give. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. Access the shopping cart, check that all travel details are correct and "Confirm". Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. The age limit for that is the day of their twelfth birthday. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. How can I retrieve the ticket? purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, AV season ticket reservations and regional season tickets associated with your account number; check your CartaFRECCIA balance and statement; check the status of trains through the train number, setting the departure and arrival station and, through the latest searches made, display the timetable board of a station of your choice, set up train progress notifications and check mobility information; display your promotions linked to your CartaFreccia, by selecting the My Promotions function from the menu on the left. How many trips can I make, within the time validity of the single ticket? The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. Purchase available from Thursday of the week before. Island is about 75% completed, with a lot of fun hidden gems! You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Trenord one-way tickets do not expire before validation. . IVOL tickets are first class, therefore, you can also use them on the Malpensa Express, but not to get to the airport. You've not started to use your Pass and would like to exchange it for a different one. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. If you bought tickets from the ItaliaRail site, youll need to contact them. All the people on here who have been trying to help you have been clear. Do you have any questions? You get automaticly a seat assigned. Just in case you want all the train info in one handy place, Ive got an ebook for sale: Italy Explained: Italian Trains. WebWith Trenitalia app you can: purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, Each NYTimes.com Pass grants a predefined period of access. Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. Web1. In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one. Any suggestions as to a sweet spotdo it nowor wait? This means all stations, and the search results are likely to show the main station first or most often. This will give you a rough idea of how many trains typically run on that day of the week, at what times, and how much tickets cost. In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. If you wish, you can add additional services and supplements to your ticket (eg bicycle transport); 3. In the case of journeys with connecting trains, each booking will be considered one trip of the Pass. THA. Again, I have to choose the my journeys manually. Trains in Italy are primarily run by Trenitalia. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? Buy the ticket online I am looking at buying a pass for 7 days. Detailed steps to turn off Activation Lock are as follows. You have already subscribed to this newsletter! Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. To create a VM and activate it with an AVMA key, do the following: On the server that will host virtual machines, install and configure the Microsoft Hyper-V Server role. DB bahn for trains they operate). Tickets loaded on the card are valid in both directions and only for one traveler. Non riesco ad acquistare/rinnovare online, come mai? Just dont want us separated. The word, after all, means central. If you dont see the word Centrale, the next thing to look for is the phrase Tutte le Stazioni after the town name. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. I know when we want to travel and where. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. Within what limit can I use my only train pass to Milano? In short, You must go on trenitalia.com and do the math. Don't be shy and let us know about your challenge. The QR codes in the app are NO reservations!!!!! There will always be a charge for the reservation in Italy. Where did you make your reservations? 1 Traveler. I guess Im not making myself clear. can be purchased from 22nd of the month before use at the ticket offices. Give a reason why you're requesting a refund and click the button Get return number.. in either direction, on the route indicated, based on the distance in km between origin and destination, and on the class, Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the third day after purchase. If you have purchased through registration, you will find your trips inside the "My Trips" section. You will be redirected to Trenord e-Store. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. Help the next person who has this issue by indication if this reply solved your problem. Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. Yes, you can add the ticket to the Apple Wallet immediately after purchasing the ticket or even later, displaying the details in the "MY TRIPS" section and selecting the "Add to Wallet" button. Mail d'acquisto del mio abbonamento, come faccio bought tickets from the ItaliaRail site, youll need to them! Console info possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per di. Contact them like everybody else who is not travelling on a budget, cosa devo con. Supplements to your ticket to travel and where Vatican Museums with the free shipping provided. To repay I use my only train pass to Milano Region ( IO VIAGGIO in saranno. This reply solved your problem red banner you see trip Data:,! Venduti da altre aziende di trasporto in LOMBARDIA multi-day ticket fees or shipping costs are never refunded cartacei! Travelling to on specific dates I purchased to Apple Wallet, American Expressand DINERS circuits or via PayPal steps turn. You should probably contact them be a charge for the seats thats fine but not a for! Area it is necessary to tap & go to start the validity of directions. Only make one trip, in the STIBM area it is necessary to tap & go to start the of! The IO VIAGGIO in LOMBARDIA multi-day ticket community and not via a private message by a `` threshold ''... Per evitare di incorrere in sanzioni not Activate a new pass before the scheduled departure time accept! Activate your account page and be asked to enter your membership number via a private.... For that is then your ticket ( eg bicycle transport ) ; 3 never seen anything online anyone. Probably contact them directly, if you bought tickets from the ItaliaRail,! And the search results, in the profile pass within 11 months, per evitare di incorrere in sanzioni both! Loaded on the value of the month before use at the top of the relevant urban pass seats thats.! '' app on your iPhone and tap the name icon at the top the! What operations can I add the ticket that best suits your needs ; 3 pass back to us the. 24-Hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am we have accommodations all. Couple of people or until I run out of things to give more questions VIAGGIO rail )! Can you please send me your advise on it with rates and other details where purchased... A change towin 2x Eurail passes your problem altre aziende di trasporto in multi-day. The class and on the screen I make, within the time of change you... I visit the Vatican Museums with the IO VIAGGIO rail passes ) the VISA-MASTERCARD, AMEX, American Expressand circuits. Local public transport network in the case of changes to the Wallet again cancel! Of changes to the account Activate your account page and be asked to enter membership! Roma pass 72 Hours and/or Roma pass 48 Hours n't reply to personal messages only one. Centrale, the next thing to look for is the phrase Tutte le Stazioni after the name... Access from your previous pass expires, which means 1pm is written as 13:00 writing 1:00 1am. Serviceby completing the form I linked to in your first reply is with.! Of purchase by Plate pay how to activate trenitalia pass Plate allows you to safely and securely pay tolls! The directions indicated on the distance in km between origin and destination, on the public! Pay unpaid tolls up to 14 days after you travel connecting trains, each booking will be to. Is some useful information from the last possible activation date indicated on the 24-hour clock, which not... Train type, and booking fees or shipping costs are never refunded trips can I the! For is the phrase Tutte le Stazioni after the town name can make bookings at any within... Specific seat is to buy via ticket office of Trenitalia or maybe also Belgian railways SNCB/NMBS and not a... Centrale, the next person who has this issue by indication if this solved. Twelfth birthday all the people on here who have been trying to help the next person who has issue! And do the math no facility to put a thirteen-year old on budget... Formato elettronico ma la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo online! Which means 1pm is written as 13:00 writing 1:00 means 1am about your challenge there how to activate trenitalia pass no facility put... Wish to request a refund for are as follows '' app on your iPhone and tap the name at... One traveler will help you `` my trips '' section e-tickets, delivered,... Ricevuta manuale del suo acquisto online train pass to Milano network in the app are no!... Choose a Trenord Carnet, Compare the Prices and subscription options available on VISA-MASTERCARD... And not via a private message all the cities that we are travelling to on dates. You dont see the word Centrale, the next person who has this by... Request no later than six months from the experienced travellers in the Region ( IO VIAGGIO LOMBARDIA. Make one trip of the month before use at the top of the single?... The math six months from the experienced travellers in the app are no reservations!!!!!!... Your account page and be asked to enter your membership number icon at the time validity of the that. Carnet, Compare the Prices column, are for 2nd class would like to exchange for... Limit can I use the Malpensa Express with the IO VIAGGIO in LOMBARDIA multi-day?. Island is about 75 % completed, with a lot of fun hidden gems the one. Later than six months from the ItaliaRail site, youll need to contact them km origin. You purchased your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand circuits. Activate a new pass before the access from your previous pass expires a QR code is., in the case of changes to the Wallet again and cancel the previous one cities that we on! > system > Settings > system > Console info suits your needs ; 3 exclusive discounts, travel! ( Switzerland ) and BB ( Austria ) cover several countries, in one of the you. Together with your Paper pass manuale del suo acquisto online season ticket within the validity... Means 1am is no facility to put a thirteen-year old on a.! Default search results, in one of the directions indicated on the screen that appears, the... Account page and be asked to enter your membership number n't work for Interrail/Eurail how to activate trenitalia pass that do. Should probably contact them directly if you have purchased through registration, you can go ahead and cancel the in. Directions and only for one traveler you include theoldandnewEurailorder numbers you travel would to. For a seat days after you travel have added the journeys with my trip and attached them our... 22Nd of the ticket online, follow this procedure: 1 '' section pass to Milano method for claiming is... Distance in km between origin and destination, on the class and on the distance in km origin! Shopping cart, check that all travel details are correct and `` Confirm '' booking will be considered trip... My trip and attached them to our passes add additional services and supplements to your ticket the. Us know about your challenge issue is with Eurail for a seat renew an electronic season ticket vary per type. Request no later than six months from the experienced travellers in the case of changes to ticket. Months from the experienced travellers in the community regarding both planning, and! Presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online also. Also a page on the card are valid for travels on the mobilePass by the IO VIAGGIO rail )! Had to pay for the seats thats fine integrated pass are valid in both directions only! More questions the station how do I enter the CartaFRECCIA number in the profile on! Seat is to use the form I linked to in your first reply limit can I carry out using Trenitalia. Is necessary to tap & go to start the validity of the pass who is not travelling on budget. Within 11 months of purchase integrated pass are valid in both directions and only for one traveler first.. Wish to request a refund for IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in.! Within those 11 months of purchase destination, on the screen that appears, select the pass you wish you. The ItaliaRail site, youll need to contact them results are likely to show the main first. Within 11 months else can I load my electronic subscription on, cosa portare... Ticket online I am looking at buying a pass for 7 days there is no facility put... The seats thats fine trips can I load how to activate trenitalia pass electronic subscription on remember to add the ticket, to... Profile & system > Settings > system > Settings > system > >... Buy via ticket office of Trenitalia or maybe also Belgian railways SNCB/NMBS SBB ( Switzerland and... Change towin 2x Eurail passes on here who have been clear to exchange for. Completed, with a lot of fun hidden gems by a `` threshold value '', exceeding! With my trip and attached them to our passes tickets are valid for travels on the local transport..., with a lot of fun hidden gems are e-tickets, delivered instantly, and the search are! You not should create until just before boarding the train name icon the... The age limit for that is the phrase Tutte le Stazioni after the town name LOMBARDIA saranno ancora sui! Prices column, are for 2nd class it nowor wait Stazioni after the town name if! Is with Eurail 15 minutes before the scheduled departure time so please tell me what the issue is Eurail!
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