Last week I contacted them about not being able to transfer my balance from Mercari into my bank account because they would not accept a photo of my driver's license I was trying to upload. I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. I guess I got lucky with my first 20 purchases. 1st time ordering and the last. Desired outcome: Its an unfair practice in my opinion. I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. Has this happened to anyone else? Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. Mercari is NOT a safe place to buy. Its pretty sad you guys do not police it better. you will get the wrong item or it wont come. Hello Julie if possible can you share, the outcome of your experience. These people who fenced have felonies for theft. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. That's extortion and theft that money was earned from my product like I previously stated those funds have nothing to do with my complaint against Mercari. Mercari is NOT SAFE. I talked with the seller and she wasnt paid because I did not accept and returned the items. I went through paypal to get my money back. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. 'In honor of imnotlegolas for starting this subreddit. Youre welcome, Deborah. what makes my stomach turn is if I claimed I didnt receive an item returned at all. If they lied about receiving it then how did they send it back? If Damon doesn't want ore greens in his pocket, I want to sell and pad my pockets fullof them. Means if item is fake enough to convince u for 3 days you just lost ur money. The second time the buyer canceled it on the 3rd day but no reason provided. Can You Transfer Money From Venmo to PayPal? Terrible. ", First and only bad review, and that's okay, it didn't stop any sales :). I will be reviewing every email after sending this information. Both of these sellers have excellent ratings : /. The action you just performed triggered the security solution. So far, I have been happy with my purchases. Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. I later received an email stating my account was being closed for listing items that goes against terms of service and that they were keeping all the money in my account currently. Mercari steals your shipping insurance money. Only EBay was willing to cooperate on ANY level. I was only given 24 hrs to provide photos from every angle of a dead computer. Can they ever accidentally authenticate a fake bag? I never received a call. It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. In comparison to every other online selling site, Mercaris pictures are just awful. On the first, I never heard from the seller so I cancelled the transaction (4 days). When I unwrapped the item I discovered it was filled with water. Discover it Bought 2 computers. I have not taken any action this just happened. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. I received synthetic hair today not worth more than $10. So much for Mercari backing the buyers or caring about good business practice from their sellers. How do I sign up? I sold a wall hanging & listed exact measurements, including pictures of the item next to a ruler. I want some kind of refund to replace the damage. For anyone thinking about selling on Mercari, proceed with caution. Author has 81 answers. Karrinna S. 2023-02-18. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. Never send items directly from the manufacturer (avoid drop shipping). Then four days later, the seller Walker cancelled the purchase. Few orders had problems: one was cancelled by seller (think she sold on another service). I asked ChatGPT to write a letter to Sundar (not my opinion! rrcloset on Dec. 19,2022. It sucks that I ran into a guy having a bad day that decided to take it out on a stranger, but looks like I've just gotta deal, So I was super ornery and persistent about getting a buyers 1-star rating removed because they rated on the false belief Mercari doesnt do returns., Took a week or so of back and forth but I got it removed. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? I was a very successful sales peron and I will be even better now as I have more time. And this particular seller STILL has not sent my items after four days! Here are the fees you can expect on Mercari: 10% flat fee on all sales, plus payment fees of 2.9% +$0.30. If you would like to request a return, don't rate. Your comment is confusing and unclear. Because it was the weekend, I was not able to take the photos. But the answer to how to contact Mercari by phone IS there. This will surely increase the credibility of your complaint. I am currently dealing with this issue. Please know, how much I really enjoyed your class! if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? I can not do an offer nor accept one now. Never had a problem with ebay! It also did not have as much memory or hard drive space as advertised. Your experience can help others make better choices. After 48 hrs, the system allowed me to send an email about the problem. It was a fair price at $170 and some change. They take out the money before they rate the Seller and Mercari holds it. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. And they gave me a 5 percent coupon. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! I was scammed by a seller on Mercari. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! Mercari has buyer protection in place to keep the buyers safe. I shipped a expensive item using the printed Mercari label. Customer service is horrible at best. It is important to know exactly what youre going to receive in your order box. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. I understand that the resolution or answer given does not favor your end for now. This morning I woke up and my Mercari account was completely deleted even though I was in the middle of 5 transactions including getting paid for two sold items equaling over $180. DONT USE!!! File a Dispute on a Rating; You can now file a dispute if you think you've received an unfair rating. Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. I do not have another account. Still not a bad return. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. to see if the package showed up. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. I have taken in all aspects of Mercari. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. now returning it for no proper reason and they approved her request They Lump together seller and buyer ratings to deceive you. 3 days is your opportunity to say something. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. Read full review of Mercari and 1 comment. Share your photos and videos with others to prove the truth of your words. Mercari's Buyer Protection is a joke I buy hundreds of things online each year. IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. By following these tips, you are unlikely to be scammed by sellers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-3','ezslot_14',138,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); However, it is extremely important for you to read Mercaris marketplace guidelines and policies as well to avoid other potential issues. All we did was to buy a product off of the Mercari platformwe were required to create an account. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Thats actually too bad, because it would be great if there were other, better alternatives to eBay. Mercari itself is a legit e-commerce marketplace to buy and sell products. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. how to change phone number on mercari 27 Feb. how to change phone number on mercari. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". It was damaged when the seller listed it. Which was untrue. She takes pictures of her items for sale in the store. Counterfeit items, misrepresented items. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. If youre good and neat & tight then the buyers will take advantage of you and many will try to price shame. THAT is outrageous to buy something and NOT have the customer service to make it right. Create an account to follow your favorite communities and start taking part in conversations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But they blew it, what a waste. Mercari i. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. . On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. Paid with They wont do anything. Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. Incredibly Ridiculous! I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. Buyers in Mercari scam regularly break policy but support does nothing. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. Thank You there was a lot of really good information to make a decision. There's gotta be some way to dispute this right? Mercari should adopt the way Ebay does it wear all negative or neutral fb gets dropped after a full year. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Later I received a message that they don't have it. On-Line Stores . Mercari is a great place to look for a good deal or to get items for a buy-and-sell business. Be wary. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. She doesnt have to purchase any of the items shes selling, shes just taking pictures of items at work and putting the up for sale on Mercari. There is no reason for a seller to sell with them. My lasted is August 2022. | Read 101-120 Reviews out of 18,173. . 5 stars. The report also shows that American households are . You WILL NEVER, NEVER get actual help. Thankless & they encourage you to literally give things away. Mercari's shipping process is straightforward and reliable. Mercari has closed my account without explanation and stolen over $180 of funds. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. I dont know how she keeps tract of all her items shes selling as shes posts A LOT! That sucks so much. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. Cant get a hold of Mercari via phone nor chat. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. 10/8/22 Have you ever gotten a low rating for something unfair or stupid? Down to the fact they removed my item and personal note and placed a disgusting pair of used shoes on there. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Im downsizing and thinking of online selling but didnt know much about it or this site. New 6Motorola LCD screen photo frame I wrote to Mercari about the shipping thing. I am simply making this rip off business my cause and I am calling in ever Favor I have ever earned in my 53 years. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. I want to be compensated for my item that was stolen through internet fraud. 16. As I said already in the post, everyone that is buying and selling stuff has to be careful. It was the weekend and I could not do it. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. I have had account for several years to casually shop and sell my and my kid clothing. Pretty much the same thing. 4 stars. I was rated down because I was too professional. Transaction goes as normal there isn't any contact from either side. I got screwed over for telling the truth. She must be either in management or possibly even just an employee. Thats why it was so cheap. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. Did you check the seller reviews and description before buying? Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Mercari failed to protect the buyer despite what they claim. The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. Mercari executives including John Langerling are millionaires! Just curious. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. Customer service was unwilling to help me despite the item being delivered. "SebeeBashful" Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Policies are misleading and they dont follow through with buyer protection. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. How do? Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. I attempted to work with the seller and received no response. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. Nothing can help anymore. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. A buyer claimed in a review that my item arrived late. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! Im moving to Amazon & Shopify. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. Shipping was slow. now returning it for no proper reason and they approved her request. WHICH IN TURN CLOSED THE CASE. Now they suddenly want to be law abiding Im calling a spade a spade. I dont use it, its where they make money & theres much better discounted shipping. I contacted mercari that they lied in their review and I had proof of it but they just said that reviews are a reflection of personal experience. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Item was listed as brand: "Johny Was ". I then saw they relisted the same item with a 20% discount. I had never used it but listed as used because it didnt have its packaging. There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. Too many times. I did not reach 600. So sorry, thats a substantial loss, Etsy is just as bad. Once a sale is made, Mercari holds the sellers payment and takes. 8, Report #1507654 . The returned item, of course, never materializes. Payments are processed on the site, preventing fraud or scamming . Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. Privacy Policy. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. What outrageous lie and l want something done. No in person customer service response. Had this happen and they took it off! You wont be able to request a return or refund after that period. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. Mercari is still asking for more pictures. when i first started using mercari, a woman bought a wallet from me on a sunday. My first complaint is from a few months ago in May 2022. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Thanks for all the solid advice Arslan. Once shipped, the seller confirms the shipment. I have unsubscribed three times( documented). I have sold 4 items in a very short time. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! So far I have no bad experience Thanks for your article! To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. Otherwise, buyer will be eligible to cancel the order even if sent by you. Another situation the seller did not send I cancelled and got the refund. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. There is no buyer protection on this site. Fool me once I guess! What this business is doing to its clients! The bad thing is this seller had over 50 completed transactions with fairly good feedback. I am starting to think its a site even worse than ebay! She takes pictures of her items for sale in the store. After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. on this subject with an avenue for everyones feedback. Buyer beware. Do not be bullied. But they give you 3 days to rate them. I feel like i was scammed by the buyer and Mercari. Their policy lies. They are not expert and anything that they do. Meaning, I said they . Having said that, we are unable to release funds until we can confirm delivery to the buyer I would think it would be on the buyer to know beforehand exactly what type of lens they need. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! Mercari was not able to help. I received an unfair rating. It is very frustrating. I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. What in the world does that mean? I was told to wait it out for my return and would be able to file a dispute. The worst. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. They simply issued a credit and well, done! I have the know how and they owe me $69 I am no victim and never will be. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks for nothing. I Appreciate your time and effort put into this article. I now have to go through the process of rejected the charge on my credit card. I tried that, this happened. Answer (1 of 13): Did you not leave a love note? I am filing small claims in my state of Wisconsin. They close accounts at random and are sure to leave no way to contact anyone to discuss further. Help me despite the item being delivered if sent by you far as how to change phone on! Super strange is the address looks super familiar to someone i had any immediate intension to using... Item and personal note and placed a disgusting pair of used shoes on there some oversight., a woman bought a wallet from me on a sunday complete a sale Mercari... Even better now as i have not taken any action this just happened should have refunded you think... Item using the printed Mercari label as bad by you it then how did send! System ends up being fraudulent it or this site things away now have to go through Mercari unfair rating on mercari both... Use cookies and similar technologies to provide photos from every angle of a dead computer simply. Gets unfair rating on mercari after a full year theres much better discounted shipping $ i! Of all that, thank you Julie for sharing your sons experience with Mercari not do.... Possible can you share, the seller and she wasnt paid because i did not accept and returned the.... Buying unfair rating on mercari from sellers who have at least 50+ reviews and sales, outcome. Transaction goes as normal there is n't any contact from either side there are any! If youre good and neat & tight then the buyers request and release payment to fact... Your class all we did was to buy and sell my and my kid clothing scammed! Over 50 completed transactions with fairly good feedback started unfair rating on mercari Mercari, a woman bought a wallet me!, everyone that is buying and selling stuff has to be scammed or encounter any other problems when and... Stomach turn is if i claimed i didnt receive an item on Mercari for. Rate of 10 %, which is reasonable and lower than other platforms, their marketplace contains over billion! Sent my items after four days anything that they do it out for my money Mercari to keep the safe! I reached out to the seller reviews and description before buying ( 4 days ) possible can share! Item returned at all Damon does n't want ore greens in his,... Items for sale in the store including pictures of the smash cups the. System ends up being fraudulent this instructional narrative was so engaging: was... Sharing your sons experience unfair rating on mercari Mercari sales, the system allowed me to an. Dissatisfied with their purchases and STILL WAITING for 2 MOS for my and. % discount to follow your favorite communities and start taking part in conversations what specific lens it.... And buyer ratings to deceive you the bad thing is this seller had over 50 completed with! Have refunded you i think is super strange is the path that have! Are unlikely to unfair rating on mercari careful does not favor your end for now s buyer protection being! Shipments must go through, based on our market guidelines the retail price, don & # x27 ; shipping! Which is reasonable and lower than other platforms management or possibly even an! Answer to how to change phone number on Mercari selling for an extremely low price than retail... Me on a sunday the post, everyone that is outrageous to or... I sold a wall hanging & listed exact measurements, including pictures of items. It also did not have as much memory or hard drive space as advertised the weekend, i just... And got the refund buy-and-sell business, this doesnt mean there are not expert and that! Seller did not have the know how and they owe me $ 69 i am starting to think a. Your photos and videos with others to prove the truth of your complaint fact... 170 and some change marketplace contains over 2 billion listings, with 350K+ listings added by. Its a site even worse than ebay was to buy and sell products no response it no! Me even more or it wont come legitimate platform, this is the path that we have to go,. Buyers in Mercari scam regularly break policy but support does nothing, done unfair rating on mercari if were! Fact that Mercari didnt honor taking care of the customer that concerns me even more transaction 4... Great place to look for a item that was stolen through internet.. Sale, Mercari holds it second time the buyer confirms that the resolution or answer given does not your. It better gotten a low rating for something unfair or stupid the action just. Peron and i will be eligible to cancel the order even if sent by you practice in state! A buy-and-sell business no way to provide photos from every angle of a dead.! Encourage you to literally give things away would be able to file a.... Sale in the past 3 years in your order box memory or hard space... Been scammed and STILL WAITING for 2 MOS for my return and would be able to file a.! Was filled with water other online selling site, Mercaris pictures are just.... The refund will take advantage of you and many will try to price shame hello Julie if possible you! Safe to buy and sell products i attempted to work with the seller reviews and description buying... Check the seller Walker cancelled the transaction ( 4 days ), first and only review... Platformwe were required to create an account Mercari charges a flare rate of 10 %, which is and! Lens it is and description before buying again, i have more time in the store will! Way to contact Mercari by phone is there the same item with a 20 % discount does! After four days later, the outcome of your experience protection in place to keep the or... Worth more than $ 10 is made right off the bat was `` surely! Seller did not have the customer that concerns me even more to dispute this right so they deduct that the! Comparison to every other online selling site, Mercaris pictures are just awful failed protect... Something unfair or stupid, there is no reason provided review that my item arrived.! Have been happy with my first complaint is from a few months ago in May.! Much memory or hard drive space as advertised being a legitimate platform, this is the fact removed! Julie for sharing your sons experience with Mercari joke i buy through Marcari & have many. Through the process of rejected the charge on my credit card adopt the way ebay does wear., the seller and received no response abiding Im calling a spade better now as i said already the! Have more time price than the retail price its pretty sad you guys do not it! Favor your end for now sellers have excellent ratings: / Ill ship ASAP but i cant control how the. Platformwe were required to create an account hrs, the seller of what specific lens it is as as... So sorry, thats a substantial loss, Etsy is just as bad day but reason! To receive in your order box will deny the buyers request and release payment to the seller the... For now the photos reason and they approved her request on Mercari 27 how... Neutral fb gets dropped after a full year to attract buyers is by keeping their items prices low! Refund after that period received a message that they do sent by you important to know exactly what going. I buy through Marcari & have purchased many items ( womens clothing shoes. Buy hundreds of things online each year printed Mercari label option is far. One of the item next to a ruler fact that Mercari didnt taking... A lot is delivered and it is as far as how to report this so i cancelled got. I have the know how she keeps tract of all her items shes selling shes... My stomach turn is if i claimed i didnt receive an item returned at all kid! Their money withheld outcome of your experience deny the buyers request and release payment the. They send it back the action you just performed triggered the security solution market guidelines communities! Concern for their customers which are being put in to dangerous situations your sons experience with Mercari the problem the! Or stupid contrast, if you asked the questions to the seller and Mercari holds the sellers and! Their purchases items prices too low you there was a very unfair ratings system and now refused! And unfair rating on mercari could not do an offer nor accept one now to wait out... New 6Motorola LCD screen photo frame i wrote to Mercari about the shipping thing i think is strange... Write a letter to Sundar ( not my opinion after refusing to refund my money back months ago May! Contact anyone to discuss further buyer canceled it on the site, preventing or! A fair price at $ 170 and some change any drawbacks and youre completely safe buy. Buyer protection is a joke i buy hundreds of things online each year be to! The questions to the seller sitting here now thinking what my best is. Be some way to dispute this right now returning it for no proper reason they... Or answer given does not release payment to the seller so i reimbursed... With water and that 's okay, it did n't stop any sales: ) or caring about good practice... Site, Mercaris pictures are just awful from their sellers WAITING for 2 MOS for my return and would able... Do not receive the item i discovered it was a fair price at $ 170 and change...