For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. Guests with Special Needs Beyond that, there are no other COVID-specific refund policies. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. What you can book once youre on the ship, 5. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Seldom travelers may not get enough value to warrant the cost. The list of things you wont need to bring on board, 3. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. there are no other COVID-specific refund policies. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. Keeping our Crew members safe and healthy. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. Sea Terrace cabins for these voyages start from 932 for three-night voyages and . Learn more. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Tips about safe travel from and to the ship. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Were so excited to have you on board our gorgeous lady ships. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. TPG values it at $1,600. 1. Providing vaccination status (if applicable), 1. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. Refer to the links and sections below to review our terms and conditions in detail. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. The Plantation-based cruise line was set to debut in March 2020, but the . 8. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Related: Does MSCs latest vessel really cater to Americans? For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. The new policy will go into affect starting July 24. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. From the must-brings to the nice-to-haves, weve got a list to help you prepare. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. Simply download our mobile app, log in to your account, and fill in the required information. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. You will be required to follow all posted instructions while sailing with us. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. What to put in your carry-on: You can, of course, unsubscribe at any time. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. Our policies for those who test positive are driven by local, national, and regional protocols. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. ), Related: Interesting things youll only find on Majestic Princess. Flights and transfers are not included. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. 3. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. You can also email healthcheck@virginvoyages.com if you return with a positive result. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. We'll waive the additional cost, so you don't pay more than for your original ticket. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. We've made it safe, so you can do everything. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. Additional rights may apply to our U.K. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Booster shots are recommended for those who are eligible. It certainly pays to know what refund you can expect and how to claim it. Click on your cruise lines name below to find out more. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. The minimum age to book a Voyage is 18 years old. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. If you are. The current welcome offer on this card is quite lucrative. Please keep in mind, we will not have streaming services outside of the Caribbean. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. What to book before you get to the port, 2. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. Heres a peek. They will receive 100% of the cruise fare paid in the form of FCC. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. That said, we will not add a fuel surcharge should fuel prices rise. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. Plus Ups are excluded. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. The list of things that are prohibited on board, 4. USA TODAY. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. Refunds will be issued to your original form of payment. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. We couldn't find any reservations with the information you have provided. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. 45 days or more before your departure date, you have 24 hours to provide your payment information. Our ships are unable to offer specialized medical care, treatment, or equipment. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. Virgin calls their FCCs Future Voyage Credits or FVCs. All the documents and completed forms we need from you before getting on board. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. For Sailors who test positive for COVID-19 or refuse to quarantine. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Cost includes $12.95 plus applicable local sales tax. We have processes in place to ensure you get home safely if you test positive for COVID on board. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. For your deposit, you can request a Future Voyage Credit at this time. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. Full payment, including taxes & fees, is required 120 days prior to your departure date. In order to do so, heres what were doing and what well need from you: 4. Thats especially true if your sailing is several months away. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. Related: A Disney cruise vs. a visit to Disney World during the pandemic. The cruise line allows only adults ages 18 or older on its cruises. Improve earnings, maximize rewards and track progress toward dream trips. has spent more than a decade writing about travel, with particular emphasis on cruises. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. Terms apply to the offers listed on this page. 4. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. We will look after you if you test positive for COVID on board 3. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. Sometimes it's worth a large investment to reap the benefits of a great credit card. Related: Heres a first look at Celebritys new Celebrity Apex. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. The broader travel credits offered by competing premium cards name below to review our terms and conditions responsible for financial. The financial condition or integrity of any travel agent utilized by you adults ages 18 or older its. Can not be responsible for the financial condition or integrity of any agent... 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