Can I add any extra bags or sports luggage? Emailing them at support-ej@musement.com. If were made aware of changes, we try to update our website as needed. If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! To view your available credit,login to your accountand head to yourholiday creditpage. Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. The Best Chatbots of 2023. Prices are from various UK departure airports with easyJet, including 23kgs luggage. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. What types of transfers can I get on an easyJet holiday? We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. Beach & lake holidays also include transfers. Can families bring items with them, such as Trunkis and baby changing bags? Unfortunately you wont be able to. I've booked through a travel agent - how can I amend my booking? easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. WebAn Easy Way to an easyJet Refund. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. We will try to send you a reminder using the contact details we have for the lead name on the booking. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. What is the easyJet holidays Protection Promise? Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. If you dont have one, you can sign up here. Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Greet your customers and automatically filter spammy messages. Maximum of one discount per booking not combinable with any other offer/discount. Weve included links to essential reading to help you understand the health and entry requirements for your trip. Theres no weight limit, but we do ask that youre able to lift and carry your bag yourself. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. As a reminder, your easyJet holidays credit is valid for 12 months from date of issue, but your departure date can be beyond this - you're able to book any holiday currently on sale on the easyJet holidays website! As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Alcohol: drink responsibly when on holiday. Its your responsibility to ensure that your party meets your destination countryFCDO entry requirements. Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Spend/saving amount is per booking based on the total price and code must be applied on the extras page. Youll find more information about safety considerations: We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. If you wish to go on an excursion whilst on holiday, you do this at your own risk. How do I use my easyJet holidays voucher or add a promo code? If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. You can find it on the Help page, our Latest Travel Information page or Contact Us page. The Best Chatbots of 2023. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. import spacy def chatbot (statement): weather = nlp ("Current weather in a city") statement = nlp (statement). HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. Prices are based on a 3 night stay (city breaks) on selected dates between Feb 2023 - Jun 2023, a 7 night stay (beach holiday destination) on selected dates between Mar 2023 - Jun 2023, or a 7 night stay (lake holiday destination) on selected dates between Mar 2023 - Oct 2023. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. Which terminal at London Gatwick Airport am I flying from/to? Will my hotel room have air conditioning and can I control it? If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. When you book, we will send you an ATOL Certificate. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in. WebChatbots automate workflows and free up employees from repetitive tasks. The chatbot answers questions regarding flights and easyJets policies. If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. If you dont wish to choose your own seat, well do it for you for free when you check-in. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. Dont forget if you or easyJet holidays cancel or make any changes to your holiday, youll need to speak to Musement directly about any tours/activities you have booked. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. Find out more on our dedicated page. What if easyJet holidays cancels my holiday? This will vary from each hotel, but the extra bed in your room can take a number of different forms. Well aim to respond to your complaint within 28 days. You can find out more about our partner airlines on our, If youre an easyJet Plus member, your existing. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. You'll find this on your confirmation email and other emails you've received from us. If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. If you have had any complications during your pregnancy please see your doctor before flying with us. To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block. Balearic Islands (Ibiza, Majorca and Menorca), Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife), Mainland Spain (excluding Alicante Airport), The Foreign, Commonwealth and Development Office (FCDO), Global Sustainable Tourism Council (GSTC). These visas are valid for up to 30 days. Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. When it comes to paying for your trip, you have a few options. This allows you to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. Welcome chatbot. You can either put your credit towards booking any holiday available on the easyJet holidays website, or towards the balance of an existing booking the choice is yours. Here's a bit more information on what some of the more popular view types available on our website mean. Still need help? Offer only available by phone. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. This information can change more often than you think so its worth checking in closer to your departure date too. Tracking gaining insights and consumer data. Any booking discount received following improper use or use of a non-valid promo code will be removed and the discounted amount will be payable in full, otherwise the booking will be cancelled (and cancellation charges applied). It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. Discount cannot be used in conjunction with Free Child Places. When and how can I purchase a large cabin bag? You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. Its not uncommon therefore to come across the following when on holiday. Check holiday description for details. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. Click on the Add button field. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight. As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email. Prices are subject to change. On Check your room descriptions carefully to see whats included. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as All Inclusive, especially in low season. Can I drop my bags off at the airport the night before? Do I need a visa to enter my destination? Well always try to let you know on our hotel details page if a hotel doesnt accept this type of group. All of the hotels we describe as adult only are chosen with adults in mind, and have a minimum age limit of either 16 or 18 years. Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. Supplements still apply for optional extras added to the holiday. All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. Find out more about our Twilight Bag Drop service. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. What if I test positive for Covid-19 on holiday? If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. Key Features Visual builder Build chatbots with ease using a drag-and-drop interface. You can find out more on our flying with children page. When free child places sell out, the current child price will apply. Cost of a local call. Transfers run to a schedule, but can be a few minutes late. Whats included on my holiday documentation? How will I receive my holiday documents and booking reference? Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. Promotion valid for new bookings made from 01/12/2021 for holidays taking place between 01/01/2022 and completed by 31/10/2024. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. All customers on international flights must have a valid passport and, where required, a valid visa. Their online chat is also You can make requests for your hotel when booking your holiday online. Free Chatbot Platform: BotPenguin. Booking Conditionsapply. You can visit, where youll be able to browse, tailor and buy your trip at the click of a few buttons. 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