Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? My son will definitely like that. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Fantastico!! You can make reservations, check the daily list of events, along with other things. Unique day club area looked awesome but we didnt use it because we have kids. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. It was not an issue for us. For your review it was fantastic!!! Its really easy to travel between the resorts. Are there activities for that age? Did you find the credit useful? Variety of hot Mexican cuisine at the Grand Buffet. We were very impressed by the quality and options. Hi anyone booking should check what events are going on. Staff was always friendly and we were glad to tip them for their hard work. We did not spend time at the adult pool (because we had our boys with us). Was the dress code of long pants for men enforced at dinner?lynn. That was another complaint on TripAdvisor by non Diamond Elites. We did not spend a lot of time at the beach. I believe these are the Lebanese Falafels, but Im not sure. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. If you stay at the Grand, you have access to all 3 resorts. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. The shows were so so (compared to cruise shows) tho. Do you know/recall if you can leave the kids at the kids club? They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. If you have a sweet tooth, the desserts at The Grand will blow your mind. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. You will enjoy your stay. This area will be thick and lush in a few years. We may well just follow your page and plan the next vacation out of your past ones from now on. Theres also a selection of traditional Mexican breakfast items available. Also, how is that managed? Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? Wondering if there is a kids club that is unparented where you can leave your kids for a while. No, we didnt find the size to be overwhelming. Just ignore them and continue walking until you get outdoor. What to do???? An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. These seafood mini-tacos were incredible. Not a bad spread! Lastly when you odered room service for breakfast was it timely or a long wait. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Thanks for giving an in depth review of the resort. Thank! When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. See photo above as evidence. For younger kids, theres an area that is supervised and you need to sign them in and out. We didnt spend any time there. Awesome review!! Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. First of all, thank you SO much for this review. Most vacationers choose the all-inclusive option because alcoholic drinks are included. Thank you Mitchel. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. Were going there in January. Hi, One thing to note is the pool at sunrise was way more busy from our experience. This is an exclusive section of the Moon Palace Resort. The diversity and authenticity of the menu was exceptional. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). We were at the grand in dec 2020 for a week. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Its also brand new. . The pools are smaller and spread out around the resort. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Thank you!! Being parents of a boy with allergies, this made us feel very good. We are already paying $18000+ just for all inclusive. Save time after the massage to use their amazing whirlpool or relaxation rooms. To be honest, we didnt notice. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. This is Los Tacos restaurant. Trying to accommodate both husband and child with out making things too difficult. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Succulent roasted duck served on a root vegetable mash. . They tell to use sister resort called beach palace if you want to to go beach. Floating down the Lazy River at the Water Park at Moon Palace Cancun. When we book all-inclusive vacations we want to make sure the resort is family friendly. We spent time at most pools and did not have trouble finding loungers. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! We stayed and watched in awe His name was Gabino Martinez. Then they ask if anyone has a food allergy. Children under 4 years must be supervised by an adult guest at all times. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Guess the inspection wasnt done, yet. Thanks again for everything! You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. 3. Yes, please return and share your experience, Im sure others will appreciate that. Did you notice any seaweed along the beach shore??????? Just ignore them and continue walking until you get outdoor. There is a map online of which trolley can take you where. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. Hi. We appreciated him so much that he would share that with us! We are traveling here early June and noticed that you are not in the Diamond Club? Do you think the Grand is worth the extra money? Similar food to the Steakhouse, but no reservation required. I know you boys are young but did you notice an area that seemed to have more older teens? I will cancel one of the reservations in the next couple of days. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! They asked us at each meal what allergies our son had. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. Do you know what is included with that? So, I would contact The Grand to ask. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. Your site is awesome and so helpful;. Cant forget the food. Then we took the boat to Mexico and got a real taste of the city!! The pasta bar and tepanyaki bar are also made to order by a chef. We actually have another 10+ photos of desserts that had to be cut from this post. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. We are traveling with our 4 boys ages 14, 17, 17 & 20. Long-term Palace members with our first visit to The Grand. Being able to have cold drinks in the pool is a big hit with our boys. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Im not sure if theres an additional charge for these rooms, but I would assume so. You just take as many towels as you need. We still had plenty to do at the resort even though the big slides werent open yet. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. One night, Connor wanted chicken nuggets. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). Definitely recommend this resort and all it has to offer. I hope this helps. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. Did you feel this way or was it just a minor inconvenience? Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? The meat literally fell of my fork. Review tags are currently only available for English language reviews. The resort was beautiful. We did spend a few evenings walking on the beach and it was fine. . TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. From memory, I think we normally ate between 5pm and 7pm. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. Some of the hotel rooms have a pool directly in front of the patio. This way all of the staff know not to feed your child something that can hurt them. Hello and thank you for the incredible review, comments, and photos! I wonder if you know if the beach has food and beverage service with waiters Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. Thanks again for everything! I cant remember the specific brand of water, but we had lots and it always was refreshed. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. There use to be 2 pools that were heated before renovations began. Youre going to have a great time. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Hummus, kalamata olives and warm pita bread. Comfy two person lounger on our private balcony. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. deep tissue massage is not). We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. Thank you! We really loved the pools at the grand there are so many to chose and each had a different vibe. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Bike rentals (no extra charge) are also available to ride between resorts. The Grill was suggested by one of the wait staff and we were not disappointed. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. We loved Jade.it was delicious and we went back multiple times. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Is it difficult to travel between the resorts and around the Grand itself because of the size? I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Our days were full bouncing from pool to game room to restaurant. Thanks Taxes and fees that are shown are estimates only. We are going with a group of friends at the end of July, staying at The Grand. They seemed to be very careful, and we didnt have any issues. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. Thanks for the thoroughness of this. Thanks for your review. . . 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. But, Im happy to hear that they are ensuring that everything is safe. Very clean comfortable room, water slides, kids club, great restaurants. The water park at The Grand is amazing! Trip. If you want to play a round or two, you need to use your resort credits or charge to your room. The bathroom is quite big and it has a large shower with a bench. You can find prices through various booking sites. It was very helpful! We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. Cam, It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. 10 Common Family Travel Mistakes (and how to avoid them). The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. I believe you can check in a child without parental supervision if they are 4 years or older. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Are there staff members to watch over the children? And, no we didnt swim with the dolphins. Delicious. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Weve heard the steakhouse is harder to get in. The fresh pasta we ate atTavola was fantastic. The food at The Grand was a pleasant surprise. We are planning to visit next spring (2019) with our two girls 7 and 3. The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) ALL-INCLUSIVE ON A GRAND SCALE With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. Such a bummer! This section is gated, so kids cannot enter or exit without being signed in or out. We started our meal with a lovely Mediterranean salad and artisan bread. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. When we challenged her on it she retreated. I dont ever recall them asking for proof of Connors age (he was 4). There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Presentation, taste, and experience four star! If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I may have come back to this plate a few times. We like that we didnt have to make formal plans on this vacation. Gabino plays from his soul. Also are any of the pools at grand side heated? Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor And because the resort is so large, we never felt like it was overly crowded. Wagyu beef this was Cams favourite dish. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. We have teenagers, so no adult-only pool time. Your email address will not be published. Have a great time! Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). The staff is amazing and helpful. Which brand is it and is it replenished daily in the room? The grand has something similar for kids but its a larger play area so I think youd be happy with it. Lots of chairs on the beach and always available. Also, any advice on making specific room requests would be great. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Also, do you have any info on how you get the diamond access? I am planning a trip there with my family for Christmas 2019. Nice overview. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. Looks like you have 2 pictures view from 3rd floor room. Sunrise and Nizuc are fabulous too! Our family is having a reunion in Dec. We booked through Interval International. They provided floats for the lazy river . What is cost for golf? Wow! Lunch buffet for kids. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. If memory serves me correct we get 1500 per family for our trip. Our boys were mesmerized. Yes, you read that correctly. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? At least run shuttle service free of cost to beach palace. Little bugger! Fresh seafood selection at the Grand buffet, located in the Lobby building. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. We love this! I assume checkout is mid morning. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. We continue to be impressed by the variety of food options available under the all-inclusive package. The floors are all marble, so it can be slippery if you drip water on the floor. What is your opinion on the Grand vs the other Moon Resorts? This is where the Flowrider is located (pictured above). We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. It was a little frustrating. By booking the Grand, you also have access to Nizuc so you cant go wrong. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. The beds, pillow and linen are very comfortable. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. Sometimes even in paradise you want to chill in your room! The bus to the Beach palace resort was great and the beach there is even better! Might sound stupid but I cant seem to figure it out. Thanks Nguyen! Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Allergies are a big concern for us. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. Did you find that to be an issue with the kids at all? Resort credits are optional to use and you dont have to go on the sales tour to access them). This is a very effective way of preventing overcrowding. We didnt book ahead of time and we didnt have any problems getting in. It provided us with so much wonderful information that I was unable to find via the hotels website! Thanks again! This area is out by the pools. Breakfast flatbread with eggs, bacon and spinach. We slept well during our stay. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. Wristbands also act as your room key! Fresh fish at the main buffet in the Lobby building. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? Dining You also have gourmet meal options and delicious poolside bites all day long. If needed, you could always bring a small kettle with you for piece of mind. Glad you found it useful! Layout: Resort consists of 3 hotels. Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. We just walked up to the restaurants and were seated instantly. They do run buses to go there but only for premium members. Travelled during spring break (near full capacity), two adults, two kids. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? Worst of all, at this epic per-night fee on our first . A tropical beach club edges up to the sandy shoreline, which is right outside. Thank you so much for the time you put into this review!! Foods were good, pastries were amazing. We struggled with the tipping etiquette as well. Finish the perfect day off in crystal-clear waters . My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. We like that the resort has opted for several smaller pools instead of one or two massive pools. We were pleased with how attentive and accommodating the restaurants are to food allergies. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. The beach was perfect no seaweed like our visit in July. Lets call it pretty potatoes. You pay the same price, but we get a small commission for every booking. We had a blast. Thanks just one question, does the grand have an elevator? Atmosphere also beautiful, relaxing, and elegant. Erin, Hi. Travelled during spring break (near full capacity), two adults, two kids. Then you dip the meat in one of three sauces. We are going in January 2019, have been going since 2001. Wifi requires no password. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. I forget what this dish is called. [Passive] . Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. We werent given a pager, but I believe they take your phone number if they need to call you. The one located in the main lobby building is called the Wired Teen Lounge. Below are a few of the dishes we sampled at Jade Restaurant. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. He also enjoyed the lentil soup. Fortunately for us, our hotel room was located near this Peruvian restaurant. Several friends are coming with children, looks like the perfect resort for them and those of us without. AMAZING RESORT. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. They are still asking us how the white doves came out of his hand. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? thanks. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. We stayed in the Nizuc section very close to the Grand section. Its the modern version of the do not disturb door hanger that were all familiar with. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property.
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