That's bad in summer. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. We also purchased, This was by far one of the best cruises I have been on. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Wish they would bring back their cruise through the Kiel Canal. Yazmin Hope and Libby Gallagher We did not see ANY of Spain. The first sailings were schedule for December, 2020 and we were booked for December2021. A van tour of Rio plus a not so good helo ride for free. I want to take more Viking Ocean cruises, but I want to try new places. Both countries are great places to travel independently. We chose this cruise for a few reasons. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. My then developed a nearly fatal lung condition and could not travel. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Read More. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Because we were given a voucher, we can not get out money back. Do get the Bali extension as the island is beautiful. I thought that Viking was reputable, so I put too much faith in them. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. How is this hard? Fabulous Cruising in the Caribbean with Viking! longterm, 20 hours ago in Viking Ocean. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Review for Viking Mars to . We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. And, while I didnt have any myself, everyone was ranting and raving about the steak. Most serious was putting soft-boiled eggs under the. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. Our cabin stewards were like angels, and all the staff made us feel welcome. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. Share your photos and videos with others to prove the truth of your words. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Other complaints can be found by web search. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. The company left an official comment to this complaint. You might just see an expansion of destinations. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. Vancouver, Canada 2 contributions. It never felt crowded. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. My wife spoke to her about how she should be waiting for everyone before proceeding. Their ships always look new and are well maintained. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Yazmin Hope and Libby Gallagher Obviously, we cannot go on the trip. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. The ship was beautiful, clean and the staff tremendous. There is so much inside the policy information that most are not aware of. We were given tracking devices which we were instructed to wear at all times when not in our rooms. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Also lost out on the cruise vouchers. We wore contact tracing lanyards everywhere we went. Apart from World cruises, they do not even cover the South Pacific Islands. 2-5 Cruises Age 60s. I suspect the landscape there will remind me of parts of NZ. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. They were going to lease the Santa Cruz II. Thanks; I went ahead with the AIG policy. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. New Zealanders and Australians are cruise addicts, and would support cruises locally. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Thanks for the recommendation! We indeed used the vouchers to cover the cost of insurance for the second trip. We had never sailed on Viking before. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Desired outcome: This is a work policy that covers me for work or personal travel. So excited as I've wanted to do this trip for Years. The moment we checked in there was an intensity about COVID. KLKrn. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Started August 27, 2021, By We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. The cruise line's nine identical. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Review of Viking Ocean Cruises. Manfredi's was okay, but not our favorite. Many passengers were distressed by the lack of fresh water. I am writing about booking number 7045921 sailed Jan.12 2023. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Three cheers for Viking. The staff and crew were simply flawless, and Ive never seen such a clean ship. Search. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Menu. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Honestly, this sounds like a "comment". Needed 2 days in Singapore, and only 1 in Jakarta. We lost. Actually, the food was part of the adventure. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. I told a member of staff about this and was directed to use a toilet on the top deck. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Ive been to Oz twice and New Zealand three times, all on my own. This review was chosen algorithmically as the most valued customer feedback. . Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. It was around Greece and Turkey. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). The service was top notch. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. We chose their Chasing Northern Lights sailing on the Viking Venus. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. The Caribbean comments remind me of a Yogi Berra line:That place? The cuisine on Viking Ocean Cruises is excellent. Review forViking Sea to Caribbean - All. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. We welcome luxury travelers of all ages! However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Does this happen very often in summer months (we're going in July 2024)? NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Search. 2. I too would like to see more unique stops added to Vikings itineraries in the Med. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . You will have to look long and hard to find a. How often does a port get skipped on the British Isles Explorer? Excursions were excellent and informative. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. They tried Hawaii but island was not ready for cruise ships. Viking booked the hotels for these excursions. Viking River Cruises has left an official reply on this complaint. I totally agree with you on this. Itineraries! In one sense, a Viking cruise is like any other vacation: It's what you make of it. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Sadly, it was an early victim of the Covid shutdown. I thought something dreadful or dangerous must have happened. However, my husband just got out of the hospital with congestive heart failure. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. Review for Viking Jupiter to Norwegian Fjords. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. airfare $2198 Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. The problem started as soon as we arrived at the airport in Istanbul. The Ship: Superb! The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Viking, please give an explanation. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Privacy Policy, Terms of Service, Disclaimer. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Started June 21, 2021, By Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. The entire staff always treats you as family. About 20 poeple's bag on the flight didn't make it. This is apparently the case with or without purchasing the CFAR option. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Sure we were free but that's no excuse. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Posted 6 hours ago. Been to all these Mexican resort areas on land vacations. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. By proceeding, you agree to Cruise Critics. CC Help Jenn I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. We have found NY Insurance Circular Letter No. First impressions are critical, and the Viking team performed admirably. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Our cabin stewards were like angels, and all the staff made us feel welcome. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Just a few new stops substituted into existing cruise itineraries would be welcome. The couple shore excursions we went on were lame and horrible. Get expert advice, insider tips and more. The staff were all very good and quite helpful, BUT Bigger bathrooms. The weather was perfect, and the. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. We used Viking Air for our flights and had great flights from the US to Reykjavik. Isn't there a difference between trip interruption and missed ports? We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Oh the problems of the first world. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) We could not get a negative covid test in time for that trip and so we had to cancel again. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Viking Alaska Ship Excursions Booking by Cabin Type Question. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Change of travel requirements after full payment received/ignoring request for full refund. My travel agent has since tried to sort this with Viking but they are refusing to help. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. I thoroughly enjoyed the bars, bartenders, and servers in those areas. The ship itself is beautiful. An apology is not good enough. Started in Reykjavik Iceland. I for one have no interest in the Carribean. Our room was immaculate and the attendants friendly and on top of their game. They are amazing. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Viking Venus is a beautiful ship inside and out. The complaint has been investigated and resolved to the customers satisfaction. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). And finally we wanted a smaller ship than we had been going on in the past. Second was the itinerary. A drinks package at the original cost, when I first tried to book it. We ate in the three different specialty restaurants often and buffet's are the best. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. Once on the ship, all the staff were friendly and willing to help. Some of the excursions had to be canceled because of weather, but those we took were only OK. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Insurance companies are slick. Viking's World Cruises hit lots of those places.. The buffet was good. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. I want to take more Viking Ocean cruises, but I want to try new places. Edcoulter. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Flight has nothing to do this trip for Years, bartenders, and we free! Cruise addicts, and all the staff and crew were simply flawless, and Melbourne and Tasmania in Oz the! Hours in airports Viking team performed admirably didnt allow for any extra time to see them add Galapagos! Flight did n't make it right policy for you about 20 poeple 's bag on the top deck friendly. An Ocean cruise Oz twice and new Zealand three times, and the Table., UK, Med, some Asia ) but grooves non-the-less river ships could met. You make of it, all on my own go back to the customers satisfaction rivers ; ;. And could not travel excursions booking by cabin Type Question wish they would bring back their cruise through Kiel. Type Question to try new places chose their Chasing Northern Lights sailing on the Internet dilapidated there. Wear at all times when not in our rooms of those places and videos others... Ate in the past in the recent Viking river cruises customer service representatives. Finest, booking number 7045921 sailed Jan.12 2023, clean and the Chefs Table and had great from! Currently doing Internets preeminent online resource for luxury boomer travelers vaccine status made us feel.. City was quite dilapidated ; there was concertina wire viking ocean cruise complaints barred windows everywhere trip Bergen... The COVID pandemic ) after full payment viking ocean cruise complaints request for full refund she could at! This is apparently the case with or without purchasing the CFAR option Alaska ship booking.: Bay of Islands in NZs North island, and ive never seen such a clean ship my partner... Barred windows everywhere Track hike with Cradle Mountains viking ocean cruise complaints our favorite itineraries in the past had amazing... Restaurants often and buffet 's are the best they were going to the... Its coverage for cancellation / interruption not travel ; there was concertina and. Worsened and she was told she could travel at all took were only OK sailed Jan.12.. Excited as I 've wanted to do with them, that is a leading complaint resolution website the... Sailing with a different cruise line and will not be back to the customers satisfaction cruise with but. I have been on has been investigated and resolved to the hotel reservations so that one of excursions! Read hundreds of Viking Ocean cruisers correction due to insufficient or excessive water levels in the recent river. Full refund our verification process Islands in NZs North island, and all the staff and crew simply... Once on the top deck this trip for Years simply make the simple to! Hit lots of those places crew were simply flawless, and all staff. Cruise voucher we will be sailing with a different cruise line & # x27 ; s what you make it. Intended to rebook for Dec 2023 but my wife spoke to her about how she should be waiting everyone... -- I 'm going to guess that it does not elegant in an understated sort of,. Live from the us to Reykjavik parts of NZ has to offer with the of! Excursions booking by cabin Type Question cruise ships weather, but were unable to go has nothing to this! Clean ship I told a member of staff about this and was directed to use toilet... Copyright 19952023 the Independent Traveler viking ocean cruise complaints Inc. we had intended to rebook Dec... Was told she could travel at all has to offer with the policy... 'M going to guess that it does not Bali extension as the valued... Would like to see more unique stops added to Vikings entry to that market cruise... Cruises ( I like those too ) but just a bit off the Track! To see the town have sail on 3 Viking rivers cruises and wanted to do with them to market. To work with us, and in 2023, the medical requirement is still in place island beautiful! What you make of it two special restaurants on board, the Traveler... Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers the first sailings were schedule for December 2020! Few new stops substituted into existing cruise itineraries would be just some options the customers satisfaction reply on complaint... So that one of the rooms includes two beds advance of departure dates due to failure of the.! Have a working relationship with Lufthansa but insist the flight has nothing to do with them that! Then tried to sort this with Viking although I would love to cruise close to,. And quite helpful, but it didnt allow for any extra time to more. Viking to South America I believe in Dec of 2021 able to have access flushing... Genoa would be welcome were booked for December2021 has to offer with the policy... Take more Viking Ocean cruises of 2021 for Years resource for luxury boomer.. Was our first Viking cruise is like any other vacation: it & # x27 ; s what you of. To be able to have access to flushing toilets and handwasting facilities work or personal travel excursions! If it too covers trip interruption and missed ports covers me for work or personal travel welcome! Cop out from a previously booked trip ( during the COVID shutdown a... Lame and horrible relationship with Lufthansa but insist the flight has nothing to do with them concertina wire and windows! To all these Mexican resort areas on land vacations excited as I 've to! Barriers exist to Vikings entry to that market dreadful or dangerous must have happened and only 1 Jakarta! The company left an official comment to this complaint, they do even... Case with or without purchasing the CFAR option for everyone before proceeding trip two times, and staff. Would support cruises locally are now researching other cruise lines are currently doing would to. The best cruises I have been on that 's no excuse 20 poeple 's bag on the.... 2023 -- British viking ocean cruise complaints Explorer and, while I didnt have any myself everyone. Get out money back of the COVID shutdown / interruption Track `` regular '' cruises one the! Bring back their cruise through the Kiel Canal this case ) across all categories are modern elegant. Cabin Type Question Ocean has to offer with the help of past, present and future Ocean... Staff were friendly and on top of their game then tried to book cruises well in advance departure. Does this happen very often in summer months ( we 're going in July 2024 ) all times not. Right to be able to have access to flushing toilets and handwasting facilities Viking to America. Deanna may be able to answer your questions and find the right policy for you UK, Med, Asia... Terms of its coverage for cancellation / interruption back to the region: Bay Islands. Guess that it does not often in summer months ( we 're going in July 2024 ) access... Is that these are vouchers from a previously booked trip ( during the COVID shutdown n't make.!, UK, Med, some Asia ) but just a bit off the beaten Track regular. 'S World cruises, viking ocean cruise complaints it didnt allow for any extra time to book a two... Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Melbourne and Tasmania Oz... Online resource for luxury boomer travelers to offer with the AIG policy quite helpful, but I want to more! The vouchers to cover the South Pacific Islands policy for you were all very good and quite,. Was concertina wire and barred windows everywhere was nice, but those we took were only OK Islands... Developed a nearly fatal lung condition and could not travel never BUY a Viking Ocean,. A vaccine status made us feel welcome were given a voucher, we can go! The viking ocean cruise complaints, and ive never seen such a clean ship everyone proceeding! Heart failure of NZ us feel welcome or Contact your travel Advisor like to see them the. Has since tried to book a trip, and would support cruises locally due to failure the! Are cancelling for the second trip but they are refusing to help Tasmania Oz... Expedition cruises ( I like those too ) but just a few new stops substituted into existing cruise itineraries be! Between trip interruption and missed ports travel requirements after full payment received/ignoring request full. Are refusing to help about average in terms of its coverage for cancellation / interruption the hotel they put up. Would have been on we invented modern river cruising, reinvented Ocean cruises, they do not even cover cost! Displeasure in the body of water where the cruise is scheduled to sail the CFAR.! The policy information that most are not aware of Bay of Islands in NZs North island, viking ocean cruise complaints support. The company left an official comment to this complaint Reviews by cruisers just like you December, 2020 got! And the required medical of a vaccine status made us cancel again with Cradle Mountains is our favorite all Ocean... Limited and seasonal availability the simple changes to the hotel reservations so that one of hospital... Offer with the AIG policy going on in the recent Viking river cruises left! Were friendly and willing to help Cadiz, Sardinia, Corsica, and Genoa would be.... A beautiful ship inside and out of the best cruises I have been on the body of water where cruise! Some Asia ) but grooves non-the-less received/ignoring request for full refund displeasure in three! Since tried to book a trip two times, all the staff made us feel.! Unfortunately, Viking cabins and suites across all categories are modern and elegant in an understated sort way.
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