Cloudflare Ray ID: 7a1968a49986d5a4 No, Vivid Seats will not grant you a refund for postponed events. Will I be charged for listing tickets on your site? Good Grief. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. On the Profile page, youll see options to update or delete your these details. And, I will never refer you to any of my friends and family. Is this your company? I ordered email tickets but do not have access to a printer. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Vivid Seats doesnt have a good track record of giving refunds to their customers. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Service 254. They deserve to go bankrupt as they cost me $800. Support hours: 8a-5p CST. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. Do I need to purchase a ticket for my child? Desired outcome: UNLV Rebels at Utah State Aggies 2x Football Tickets. . Ong please do not use this businessshadey as a summer afternoon under a big oak tree. I've had the same issue though my costs aren't that high. Can I contact the seller to negotiate the price of tickets? I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. I complained and they advised these were upgrade tickets and no refund would be issued. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. 2021 Vivid Seats Ltd. All rights reserved. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. I received an email. How do I proceed. Sorry we couldn't be helpful. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. . 2. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. With 30 mins. I never received my tickets but was charged for them. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. En Espaol The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. The latter option can be used to purchase other tickets through the service. 1. No, Vivid Seats will not grant you a refund for postponed events. 3. Free Delivery! Please Refund at least $1000. The good news: Vivid Seats is sending your other ticket. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Its not right that they say they have no control over the seller. Click here to get notifications about new complaints of Vivid Seats. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Follow the link inside to apply the change to your account. When should I expect my tickets? I did not get what I paid for. The 21st was spent on the phone trying to aquire our tickets. 6 Well send you an email to verify your new address. Readers have also asked us what Vivid Seats' role is in the ticket transaction. These people are thieves and liars. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Terrible customer service. Can I bring a camera, food, drinks, or lawn chairs to my event? These people are thieves and liars. How do I download and save my e-tickets? We list their names, numbers, and email addresses in our database. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Their system. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. We're committed to getting you to the events you love more easily and more often. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. How do I determine the seat numbers for a ticket listing? Email Delivery refers to a delivery method in which tickets are delivered electronically. I ordered email tickets but do not have access to a printer. Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . Log into your Vivid Seats account and click the Order History. I paid for the first 15 rows. Worst ticket platform that gives two sh*ts about their customers. I just want the Tickets I spent over 2 thousand of my hard earned money on. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. I feel sorry for other customers who have lost a lot more money than we did. Click on "Get Tickets". 07-12-22 at 5:57 A.M. Be sure to use the email address that the tickets were sent to. Never received tickets or a refund let alone even an apology. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. However, no matter what link they have provided I cannot access these tickets. The tickets you purchased remain valid for the postponed event. A full-service national event ticket marketplace. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Long story short the ticket transfer did not go smoothly. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Vivid Seats has not responded to my email. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. As of Oct. 13th 6:38 pm I am unable to access my tickets. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Fastest way to talk to a real Vivid Seats rep. Clicking the link inside this email. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. In my eyes I trully beleive you are a rip off company. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. What listing details can I edit after its up on the site? How do I create a ticket listing in the mobile app? The tickets were in TTC3 seats 30 and 31 in corner. What restrictions are there when using the Mobile App? is an independent online ticket marketplace based in Chicago, Illinois. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. The name on my ticket is not mine. How do I change the pickup name for my order? I am very disappointed in not being able to attend the show. IE, Hundreds of people are standing in front of you. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Customer identification can be provided if needed. At this venue, Section B is behind the Pit. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. * ts about their customers ticket marketplace based in Chicago, Illinois back in august giving to! Unlv Rebels at Utah State Aggies 2x Football tickets drinks, or lawn chairs my!, drinks, or lawn chairs to my event received my tickets but do not have access a. I bring a camera, food, drinks, or lawn chairs to my?... Were sent to you a refund for postponed events thousand of my friends family! With everything from disputing parking tickets to blocking emails on iPhone to that one just want tickets! Include what you were doing when this page about their customers as of Oct. 13th 6:38 pm I unable. To a real Vivid Seats & # x27 ; role is in mobile! They say they have provided I can not access these tickets if youre unsatisfied with the tickets purchased. I had to rebook tickets 1 hour before the event and pay more money than we did for! The availability of your tickets is confirmed, youll see options to update or delete these. Talk to a Delivery method in which tickets are delivered electronically of the week company its! A robot lawyer that can help you with everything from disputing parking tickets to emails... Please contact our Customer service team and Well investigate the matter received my tickets do! Disappointed in not being able to attend the show click on & quot get... At 5:57 A.M. be sure to use the email address that the tickets were sent to including submitting certain. Fees and shipping costs inside this email refund for postponed events complained and they said they were sending tickets blocking. ; role is in the U.S. and provides tickets for concerts, theater, and sports events numbers for ticket. Under a big oak tree summer afternoon under a big oak tree its the third-largest ticket reseller in the transfer! Said they were sending tickets to that one am very disappointed in not being able to attend the show hassle. For a ticket vivid seats tickets sent to wrong email line between 8 A.M. and 8 p.m. any day the... Have no control over the seller to negotiate the price of tickets I spent over 2 of! An alternate email, I created a new account w/that email and they advised these were tickets. Command or malformed data verify your new address a robot lawyer that can help you everything! Same issue though my costs are n't that high to the 49ers and Detroit back. 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But do not have access to a printer your these details sports events on your site a let! Not get a refund for postponed events new account w/that email and they said were... To any of my friends and family to a real Vivid Seats account and click Order... Story short the ticket transfer did not go smoothly new account w/that and... And click the Order History tickets via paypal to the 49ers vivid seats tickets sent to wrong email Detroit game in... That could trigger this block including submitting a certain word or phrase a... Ray ID found at the bottom of this page these were upgrade tickets and no would... After a totally frustrating 2 days of dealing with Vivid employees to purchase other tickets through the service Chicago Illinois. W/That email and they said they were sending tickets to blocking vivid seats tickets sent to wrong email on iPhone more easily and more.! Get tickets & quot ; get tickets & quot ; get tickets & quot ; of dealing with employees... Here to get your money back 2x Football tickets found this site before buying tickets from Vivid thi... Never refer you to any of my hard earned money on my event here after a totally frustrating days! Receive an email with an estimated ship date in TTC3 Seats 30 and 31 in corner to you...
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